What arriving at the terminal is like
Landing in Cancun means immigration and customs before you reach the arrivals hall, and that hall is where the uncomfortable part of the trip begins: a long corridor of counters offering transport, tours and stays with a presentation attached. It is where a lot of travellers lose half an hour and end up unsure what they just agreed to. With a representative holding a sign with your name, you walk straight past all of it.
The meet and greet happens inside whichever terminal you land in, not on the kerb and not in a car park across the road. If your flight arrives early, if the immigration queue is long or if your bags are slow onto the belt, the waiting time is not charged: we follow the flight number you gave us when booking, so the driver works from the hour you actually walked out of the hall rather than the hour you were scheduled to.
North or south of the airport
Two directions leave the airport, and it helps to know which one is yours before comparing prices. North lie the Cancun Hotel Zone, Puerto Juárez, Punta Sam and Costa Mujeres, all under an hour from the terminal. South, Federal Highway 307 runs along the coast and strings together Puerto Morelos, Playa del Carmen, Puerto Aventuras, Akumal and Tulum, from half an hour to two hours depending on how far down you go.
That is why the price here is quoted per destination and not per person or per bag: what changes from one fare to the next is the distance, not how many people are in the vehicle. A group of two and a group of eight pay the same for the same run, with tolls and taxes already included and nothing added on arrival. If your hotel sits at some point in between that is not in the table, we quote it the same way, fixed before you book.
Late arrivals and early departures
Cancun takes flights at every hour, and a good share of the ones from Europe land after dark. At that time shared transport runs far less often, the counters in the arrivals corridor are closed, and haggling over a fare with someone on the kerb is the worst possible way to start a holiday. The service runs around the clock all year, and booking a night arrival works exactly like any other booking, at the same published price.
The return is the opposite problem. Many flights to the United States and Canada leave mid morning, which pushes the pick-up into the small hours and lands it on the busiest stretch of traffic heading into the airport. When you book a round trip we work that hour out with your destination and your actual flight in front of us, counting the drive and check-in, and confirm it the day before so nobody has to guess.
