Talk to us

Which channel suits you

If you are already at the airport, or your flight has just moved, use WhatsApp. It is the only channel where you can send a photo of the arrivals board or of your boarding pass, and where what was agreed stays in writing. We answer at any hour.

If you would rather talk, call. There are two numbers, one for the United States and Canada and one for Mexico and the rest of the world. Both ring in the same place, so dial whichever is cheaper from where you are.

For anything that is not urgent - an invoice, changing next week's booking, a price for a large group - use email or the form on this page. There is room for the details there and you do not have to repeat them over the phone.

What to have to hand

If you have already booked, your booking number. With that we can see your whole service at once, instead of asking you for the name, the date and the hotel one at a time.

If you have not booked yet, four things: the date, the flight number, which hotel you are going to and how many are travelling. That is enough for a fixed price with no back and forth. And if you are travelling with a baby seat or bulky luggage - boards, golf clubs, diving gear - say so from the start: it changes the vehicle, not the price.

You have landed and cannot see anyone

Do not leave the terminal. Our representative waits on the inside, past customs, holding a sign with your name; once you step through the exit doors you can only come back in through the screening point, and that makes meeting harder. If your flight came in early or you came out of a different door, we may be a few metres away and lost in the crowd.

Call or WhatsApp us from right there, with your booking number. We will tell you exactly where the representative is standing and what they are wearing. It takes a minute, and it beats wandering around with your bags or taking the first ride someone walks up and offers you.

How long we take to reply

On WhatsApp and by phone, at any hour of the day and any day of the year. By email and through the form, the same day. The day before your trip we write to you to confirm the time and the meeting point, so if that message does not arrive, tell us.

We answer in English and Spanish, and so do the drivers.