Terms and conditions

Last updated: 2026

Bookings and rates

Rates are valid on the day they are quoted and apply only to the service requested.

Every booking requires a confirmation number with payment applied. Availability is not guaranteed until full payment is received.

The customer must present the payment authorisation receipt.

Changes and cancellations

Changes to a departure are free of charge if requested 24 hours before the pick-up time.

Changes are requested by email or by phone at +52 1 990 401 0088.

Payment methods

Visa, MasterCard and American Express are accepted. Bank transfer is also available.

Rates are shown in US dollars and the charge may be made in Mexican pesos. Because of exchange rate movement, the amount charged may vary by up to three per cent.

Refunds

Golden Fare: cancelling 24 hours or more in advance generates an open credit, valid for 12 months.

Platinum Fare: cancelling 24 hours or more in advance is refunded in full.

Purchases made at the airport are non-refundable.

If the customer does not show up, there is no refund.

Liability

The company acts as an intermediary between the customer and the service suppliers.

Vehicle photographs are representative: the vehicle assigned may not be exactly the one in the image.

The company is not responsible for accidents, illness, theft, mechanical failure, weather, traffic, incomplete customer documentation, or service cancellations beyond its control.

Personal data

Photo identification is collected solely to verify the transaction.

Data is shared only with the banking institutions needed to verify the payment.

The customer may access, correct or request deletion of their data. See the privacy policy.