Private transport in the Mexican Caribbean

What we do

Smile & Go Taxi is a private transport service in Cancun and the Riviera Maya. The ride belongs to your group and nobody else: the vehicle is not shared, there are no stops along the way and nobody waits for the van to fill up.

We cover the whole Mexican Caribbean from Cancun Airport: the hotel zone, Playa del Carmen, Tulum, Akumal, Puerto Morelos, Costa Mujeres, Puerto Aventuras and the rest of the coast, plus Tulum Airport and Merida.

How we work

We hold a permit to operate inside Cancun Airport. That is what lets us meet you with a sign with your name as you clear customs, instead of asking you to walk out of the terminal like those who do not have one.

We track your flight. If you land two hours late, the driver arrives two hours late: no need to warn us and no waiting charge.

The price is closed when you book. It is for the whole vehicle, not per person, and it includes taxes, tolls, child seats and waiting time.

What a permit inside the terminal changes

The airport does not let just anyone wait inside. Whoever has no permit meets you out on the kerb, in the car park or on a footbridge, and getting there with your bags is your problem: you cross the taxi rank, fend off the touts who come up offering you another ride, and look for someone whose clothes you cannot picture.

We wait on the other side of customs, inside the arrivals hall, holding a sign with your name. That is the difference between looking for someone and being found, and it is why our price and an app price are not the same thing even when the number looks alike.

What happens if your flight is delayed

You do not have to tell us. You give us the flight number when you book and we track it from there: land two hours late and the driver turns up two hours late. Waiting is not charged and the price does not move.

If the flight is cancelled and you arrive the next day, the booking moves at no cost. And if it is your return flight that is delayed, the pick-up shifts the same way: the time comes from your flight, not from a fixed slot.

What the price covers, and what it does not

It covers the whole vehicle for your group, the driver, flight tracking, waiting time, tolls, taxes, luggage with no per-bag charge, and child seats. Nothing is charged per person, at night or on public holidays.

What it does not cover: the tip, which is voluntary, and any stops you want along the way, which have to be asked for when you book so they fit into the driver's time. A supermarket stop before reaching a condo with a kitchen is one of the most requested and costs nothing, but tell us beforehand: if the driver has another job behind yours, it cannot always be improvised.

The vehicles

Three, and all three are private: the minivan takes up to eight passengers with full-size luggage and is what nearly everyone picks; the SUV, a Suburban or similar, up to five, for couples or business travel with room to spare; and the group van, a Crafter or similar, up to fifteen, for weddings, teams and groups who would rather not split across two vehicles.

All of them are air-conditioned and go in for regular servicing. The price of each one comes up when you quote, before you give us a single detail of yours.

How far we go

From Cancun Airport we cover the whole coast: the Cancun hotel zone and downtown, Puerto Juárez, Playa Mujeres, Costa Mujeres, Puerto Morelos, Playa del Carmen, Puerto Aventuras, Akumal, downtown and beachfront Tulum, and Tulum Airport. Inland we reach Valladolid, Chichén Itzá and Mérida.

Two cases are worth spelling out. No car reaches Holbox or Cozumel: the transfer ends at the Chiquilá jetty and at the Playa del Carmen ferry, and the boat is separate. And Bacalar and Mahahual are still quoted by hand, on WhatsApp, because they are not on the search box yet; we answer the same day.

The drivers

Our drivers are licensed, speak Spanish and English and receive safety training. The vehicles go through regular maintenance.

Support

We answer around the clock by phone, WhatsApp and email, in Spanish and English. The day before your trip we message you to confirm.