What this transfer actually covers
The service runs from Cancun International Airport to the port of Chiquila, in the north of the state, which is where the boats to the island of Holbox depart from. The vehicle is private, it travels with your group only and picks nobody else up on the way. Your driver waits inside the terminal with a sign showing your name, walks you to the vehicle and handles the luggage.
The car goes as far as the pier, and that is where the transfer ends. It is worth being clear about this when you book, because almost everyone searches for a transfer to Holbox and what you actually book is this road journey to Chiquila. Vehicles do not cross to the island, so from the port you carry on by boat, with a ticket bought separately at the booths in the port itself.
The boat ticket is bought separately
The boat fare is not included in the transfer price. The companies that run the crossing have their ticket booths at the port, and that is where you buy it. Each operator sets its own timetable and frequency, and both can change with the season and with sea conditions, so the sensible thing is to check them on the day you arrive rather than assume them months in advance.
Your driver leaves you with your bags at the pier area, and the luggage is loaded onto the boat with you. On the island there are no cars: from the Holbox pier to your accommodation you walk or take a golf cart. If you travel with large suitcases, your own child seats or bulky gear, factor that last stretch into your plan for arrival day, and pack with it in mind rather than leaving it to chance.
Getting back to the airport from Chiquila
The return leg is arranged by booking a round trip: your driver picks you up at the port of Chiquila at the time you agreed, once you are back from the island. When you choose that time, allow for the boat you plan to take from Holbox and for whatever margin you want before your flight, because this is one of the longer road journeys in the region.
On the way out we track your flight number, so a delayed plane does not leave you without a car and does not mean an extra charge for waiting. What we do not control is the crossing timetable: if you land late in the day, check beforehand how late the boat runs, since it may suit you better to sleep in Chiquila and cross to the island the next morning.